Parkade (P1): 

• On all four levels.
• Located nearest to the doors leading to the terminal.
• Heated and enclosed skywalks provide direct access from Level 3 of the Parkade to Level 2 of the terminal.

Long-term/Overheight lot (P4): 

• Nearest to the terminal.

Accessible spaces cannot be reserved

There is a 30-minute grace period in the Parkade (P1) available to the following people.

• A person parking who has a valid accessible parking permit.
• A driver assisting a passenger with a disability, to or from the terminal.

There are two ways to take advantage of the grace period.

1. Go to the parking office, located in the Parkade at the south end of the rental car corridor on Level 1, and present:
   • the ticket from the parking entry column;
   • the passenger's flight itinerary information; and 
   • the passenger's valid accessible parking permit (original or photocopy).
2. Contact a parking attendant by pressing the intercom button at the exit column. Once connected, the driver can ask the attendant to have to have the charge waived and provide:
   • the itinerary information; and 
   • the permit number. 

If the parking period exceeds the grace period, regular parking fees will apply.

Assistance is available from outdoor curbside areas or accessible spots in the parking lots to indoor check-in areas. 

An Airport employee will:

• assist a passenger with their wheelchair or mobility device, and baggage;
• provide a wheelchair, as required;
• escort the passenger to the nearest available bench or appropriate seating area; and
• notify airline staff of the passenger’s arrival. 

Call 613-248-2025 when you arrive or email [email protected] for assistance.

Passengers should contact their airline to coordinate the assistance they require. 

The requirement(s) will be added to the passenger’s booking.

Services offered vary by airline, but can include assistance during:

• check-in;
• navigating through the Airport;
• embarking/disembarking;
• the flight;
• security screening/customs; and
• bag retrieval. 

Airline staff will provide a wheelchair as required.

Under most circumstances the airline will provide service for returning passengers to get from the gate to the baggage collection area to the curb. 

However, if this service is not provided by airline staff, call 613-248-2025 for immediate assistance. An Airport employee will get you, your mobility device and your luggage to the Arrivals curb outdoor or to your accessible parking spot. 

Staff will provide a wheelchair for this service as required.

The terminal is equipped with multiple accessible washrooms, both pre- and post-security.

There is an adult change room:

• pre-security on Level 3 (at the South end, near the security screening);
• post-security:
  • in the Canada/International gate area, near gate 14; and
  • U.S. (Transborder) gate areas, near the elevator.

• TTY phones are located throughout the terminal.
• Electronic signs display flight information throughout the terminal.
• An Assistive Listening System called a hearing loop is installed at the Information Desk in the Arrivals area. To use the hearing loop, the individual who is d/Deaf or hard of hearing must have:
  • a hearing aid with a telecoil (t-coil) in it;
  • the telecoil activated by the healthcare professional;
  • the device in use in the ‘T’ mode.

In the case of an emergency: 

• electronic signs throughout the terminal will display emergency notices; and 
• strobe lights will be activated.

• Floor tile patterns and specially textured flooring throughout the terminal. 
• Braille signage throughout the terminal. 
• A public address system used for notifications.
• Recorded voice announcements:
  • in the elevators
  • in the Parkade (P1)

The Airport Authority, Canada Border Services Agency (CBSA) and Ottawa Police Service have canine units with working dogs in the terminal. 

In the interest of maintaining safety and security for everyone, it’s important that any passengers and visitors who are accompanied by a service animal must adhere to Airport rules. 

Service animals

• Are welcome at the Airport anytime as long as they provide a service to an individual who is travelling or meeting/greeting a traveller;
• Must be leashed and controlled by the owner at all times; and
• Must be properly identified and/or owner must have proper credentials.

Animal relief areas are located

• Across the street from the terminal (Level 1) along the Parkade (P1). The area is clearly marked and plastic bags and garbage containers are available for disposal; and
• Past security:
  • near Gate 18 in the Canada/International gate area; and
  • near the bottom of the escalator in the U.S. gate area​.

A person with a disability with a confirmation of upcoming travel is eligible to receive a tour to become familiar with the travel experience prior to taking a flight. 

Tours are offered by the Airport Authority in collaboration with airport partners CBSA, CATSA, and USCBP. 

Requests must be submitted by email at Accessibility@yow.ca or by phone at 613-248-2025, a minimum of three days before the preferred tour date.

Tour requests must include:

• Full name (first, middle and last) of the person with a disability
• Name of person(s) accompanying them – max two
• Telephone number 
• Email address
• Proof of travel (flight booking confirmation)
  • CBSA: from an international flight to YOW, to tour the customs hall.
  • USCBP: from YOW to the U.S., to tour the pre-clearance area