• There are two paid parking lots at YOW. Get information about lots and rates, and reserve your parking.
• There is no Pay and Display parking at the Airport.
• Get a discount on parking with these special offers.
• For parking and ground transportation-related questions, issues or inquiries, call 613-248-4304 or email [email protected].

• Airlines have processes in place to meet the accessibility requirements of their passengers. Contact your airline directly for assistance. 
• The airline is responsible for getting a passenger from the check-in counter onto the plane, and off the plane to the baggage claim area.
• Staff will help a passenger needing wheelchair assistance from the curb or the Parkade to/from the terminal at no charge. Call 613-248-2025 or email [email protected] for assistance.
• Visit the Accessibility page for more information.

• Contact your airline if your complaint is related to airport check-in, boarding, baggage, or your flight experience.
• Fill out CATSA's complaint form if your complaint is related to the security screening process.

• If you've lost an item on Airport property, contact PARS 2000.
• If you left an item on an airplane, contact your airline.
• If you left an item in a taxi on the way to the Airport, contact that taxi company.
• If you left an item in a taxi on the way from the Airport, contact Coventry Connections at 613-523-1234.

Your airline is responsible for lost, damaged or delayed baggage. Contact your airline for more information.

• Each airline has different policies and operational requirements when it comes to travelling with a pet. Contact your airline for more information. 
• Service animals are welcome at the Airport anytime as long as they provide a service to an individual who is travelling or meeting/greeting a traveller.
• Animals and handlers are not permitted to use the Airport facilities for training purposes.

• There are animal relief areas:

  • Past security, near Gate 18 in the Canada/International gate area; 

  • Past security, near the bottom of the escalator in the U.S. gate area; and

  • Across the street from the terminal (Level 1) along the Parkade (P1). The area is clearly marked and plastic bags and garbage containers are available for disposal.

There are many different job opportunities, and many different employers. The companies that operate out of the Airport are independently managed, and each has their own hiring process.

A person with a disability with a confirmation of upcoming travel is eligible to receive a tour to become familiar with the travel experience prior to taking a flight. Tours are offered by the Airport Authority in collaboration with airport partners CBSA, CATSA, and USCBP. Visit the Accessibility page for more information.