The Ottawa International Airport Authority is accepting applications for a Airport Operations Coordination Centre (AOCC) Specialist position.

The AOCC Specialist is responsible for coordinating airline operations, aircraft gating, and the Ottawa International Airport’s security and emergency management services on year-round, 24/7 rotating shifts.

ESSENTIAL FUNCTIONS :

• Responsible for matching flight schedules with applicable physical recourses (gates, counters and baggage devices) based on the attributes of each flight and allocating the necessary resources to customers to meet their operational needs;
• First point of contact for all emergencies on the airport campus (911 equivalent);
• Provide emergency dispatching and coordinating for first responders;
• Monitor the integrity of the primary security line (PSL) through C-Cure and Closed Circuit Television (CCTV);
• Monitor the Lightning Detection System and advise stakeholders of system activities;
• Monitor the Baggage Handling System (BHS) and dispatch calls when maintenance is required;
• Initiate response to any security incidents detected through C-Cure, CCTV or report to the AOCC;
• Initiate incident reports on common reporting platforms;
• Coordinate and/or dispatch calls from various security posts, patrols and agencies;
• Receive communications, evaluate the issues, troubleshoot, and record data in various dispatch software and/or the AOCC daily log;
• Maintain awareness of all Hot Works permits and Orange Tags, both bypasses and shutdown;
• Maintain a daily log of security equipment failure reports and notify the concerned parties;
• Maintain the daily aircraft parking and gating plan through the Gate Management System (GMS);
• Perform daily duress alarm testing with various posts and agencies;
• Complete appropriate incidents and shift reports;
• Identify associated resource issues (i.e. gate capacity, passenger flow analysis, etc.);
• Evaluate and maintain seasonal schedules (summer and winter) for all planned flight activity;
• Record and maintain up-to-date field condition reports (via voice mail/telephone);
• Monitor the OIAA’s social media platforms, namely Twitter and Facebook, under the direction of the Duty Manager;
• Inform the public proactively of operational matters tat may impact flights or travel;
• Respond to general operational inquiries via the appropriate social media platform; 
• Monitor the same social media platforms for issues and trends that escalate and could damage the OIAA’s brand or that of an airport partner;
• Prepare reports for internal departments and outside agencies, through the use of the Airport Operations Database (AODB) or other databases/software (Webpax, Charter Matrix, etc.);
• Provide orientation, on-the-job guidance, and job shadowing for new AOCC Specialists to assist with their training needs;
• May act as Operations Responder to cover shift vacancies; and
• Participate in special projects as requested.

The successful candidate must :

• Demonstrate their ability to apply and interpret Acts, measures, directives, policies and procedures to circumstances occurring at the airport.
• Demonstrate their skill and ability in preparing incident reports.
• Ability to understand, decipher, assess and make decisions utilizing multiple, simultaneous sources of informational input.
• Ability to prioritize and remain calm and in control during emergency situations.
• Ability to plan and organize workload, multi-task and work efficiently under stringent deadlines. 
• Ability to interact and maintain operational relationships with internal and external stakeholders.
• Demonstrate excellent customer service skills and be dependable.
• Ability to work with minimal supervision, give a high degree of attention to details and timely follow through on projects.
• Demonstrate discretion, initiative, good judgment, and effective interpersonal skills.
• Possess a valid driver’s licence (Class G or equivalent).

These abilities, combined with a professional and positive attitude, will ensure success in building positive working relationships in a team environment.

ESSENTIAL QUALIFICATIONS :

• A diploma from a post-secondary institution in security or a diploma from a post-secondary institution in an aviation-related field with related experience or equivalent work experience in a communication centre, a customer service environment, or call management, with an emphasis on security, airport, policing or military operations, and overall airport knowledge;
• In-depth experience with aircraft scheduling and the different airport resource utilizations and planning, and experience with passenger flows, gating, and terminal operations;
• In-depth experience with security systems and the different airport resource utilizations;
• Experience and knowledge in conducting security incident driven threat/risk/ assessments;
• Advanced experience in Microsoft Access, Excel, Word and Outlook, as well as database administration;
• A good understanding of the airport/airline business and information technology processes;
• Familiarity with the application of acts, measures, and directives regarding aviation security;
• Familiarity with all aspects of airport operations including but not limited to emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, and workplace health and safety practices;
• Knowledge of the AOCC operational procedures, including air carrier scheduling procedures, associated software applications, as well as HelpStar;
• Proficient in the understanding and use of social media platforms, specifically Twitter and Facebook; and
• Bilingualism (English and conversational level French), with excellent communication and writing skills in English.

ABOUT THE POSITION :

Salary

$74,053.00 to $83,700.00 per year in accordance with the current Collective Agreement (July 1, 2022 to June 30, 2024 rates) and based on a work week of 37.5 hours. 

Job requirements

• Provide a driver’s abstract (issued within the last month)
• Successfully obtain:
  • A security clearance check for an Airport Restricted Area Identity Card (RAIC);

To explore this opportunity, please send your resume to [email protected].

The OIAA is committed to the principles of Employment Equity and to achieving a workforce that is representative of the diversity of the Canadian population. We strongly encourage candidates to self-identify if they are Indigenous peoples, persons with disabilities, or members of visible minorities.