Airlines recruit employees for various positions such as flight attendants, pilots, and customer service agents, as well as individuals who provide ground services, aircraft maintenance, administrative and professional services.

Car rental companies employ people to provide customer service and rental sales, and manage a fleet of vehicles at YOW. This may include car washing, detailing and shuttling.

Booster Juice, Paradies Lagardère and SSP provide food and beverage concessions in the terminal.

Gate Gourmet and Sky Café are located on the airfield and provide airline catering and provisioning services.

Some airlines hire third-party companies to provide select services on their behalf, including loading and unloading aircraft baggage, marshalling planes to and from their gates and customer service.

Each travel security checkpoint is managed by a different agency.

• Pre-board security screening: managed by CATSA, sourced out to GARDA
• Canada Customs/Immigration: CBSA
• U.S. Customs: U.S. CBP

The Ottawa Police Service has a dedicated Airport Police Unit.

Allied Universal is the contracted security provider.

NAV Canada oversees air traffic throughout Canada and guides aircraft safely and efficiently through our airspace.