Have a question?

The answer might be on one of these pages:

Before taking a flight at YOW

Parking and ground transportation

For parking and ground transportation-related questions, issues or inquiries, call 613-248-4304 or email [email protected].

Accessibility

  • Airlines have processes in place to meet the accessibility requirements of their passengers. Contact your airline directly for assistance. 
  • The airline is responsible for getting a passenger from the check-in counter onto the plane, and off the plane to the baggage claim area.
  • Staff will help a passenger needing wheelchair assistance from the curb or the Parkade to/from the terminal at no charge. Call 613-248-2025 or email [email protected] for assistance.
  • Visit the accessibility page for more information.

Lost item 

  • If you've lost an item on Airport property, contact PARS 2000.
  • If you left an item on an airplane, contact your airline.
  • If you left an item in a taxi on the way to the Airport, contact that taxi company.
  • If you left an item in a taxi on the way from the Airport, contact Coventry Connections at 613-523-1234.

Baggage issues 

Your airline is responsible for lost, damaged or delayed baggage. Contact your airline for more information.

Travelling to YOW

Pets and animals

  • Each airline has different policies and operational requirements when it comes to travelling with a pet. Contact your airline for more information. 
  • Service animals are welcome at the Airport anytime as long as they provide a service to an individual who is travelling or meeting/greeting a traveller.
  • Animals and handlers are not permitted to use the Airport facilities for training purposes.

Working at YOW

There are many different job opportunities, and many different employers. The companies that operate out of the Airport are independently managed, and each has their own hiring process.

Airport tours

We do not offer tours of the terminal. Firehall tours are currently suspended.

Complaints

  • Contact your airline if your complaint is related to airport check-in, boarding, baggage, or your flight experience.
  • Fill out CATSA's complaint form if your complaint is related to the security screening process.

     

Email us

For enquiries directed to the Airport Authority or concerns that are not listed above, select a topic below and complete and submit the form - we will do our best to answer your inquiries or concerns within 4 business days.

This portal is not monitored after hours, on weekends or on statutory holidays.

The Airport Authority will not reply to flight-related questions or those about lost baggage.
 

 

* Required field