Drop-off and Pick-up
Specific spaces on both the arrivals and departures curbs are reserved for active loading and unloading for persons who possess a valid accessible parking permit. Vehicles may not, under any circumstance, be left unattended in these areas.
When passengers with accessibility or mobility issues are dropped off at the Arrivals or Departures curb, they can request assistance from the security personnel. A Ground Transportation employee will be dispatched to assist the passenger and move their luggage into the terminal, to the closest bench. Parking vouchers will be supplied to the drivers in order for them to go park their vehicle and return to the terminal to further assist the passenger.
Passengers who require assistance getting from the check-in counter to their gate must make arrangements with their airline before coming to the airport.
For more information, or to make arrangements to get from the terminal to the curb, stop by the Ground Transportation desk located on level 1 at the central doors or call 613-248-2000 ext. 2161.
Grace period for accessible parking permit holders
There is a 30-minute grace period for people parking in the Parkade who have valid accessible parking permits. No parking fees will be applied as long as the vehicle exits the Parkade within 30 minutes of its entry. The vehicle must exit through the cashier lane and present their entry ticket and a valid accessible parking permit.
Any driver assisting a passenger with a disability, to or from the terminal, must show the passenger’s flight itinerary and accessible parking permit (original or photocopy).
If the parking period exceeds the grace period, regular parking fees will apply.
Accessible parking is available on all levels of the Parkade and in the Long Term/Overheight lot. Enclosed and heated direct terminal access is located on the 3rd floor of the Parkade. Rate information.
Passengers with limited mobility requiring assistance within the terminal are asked to contact their airline prior to arrival at the airport. They will make the necessary arrangements for assistance as required.
Public transit is offered through OC Transpo and the bus route servicing the airport uses low-floor, fully accessible buses that accommodate wheelchairs. More information is available at www.octranspo.com
Accessible taxis are available upon request. For more information, contact 613-523-1234.
For information on the Priority Patient Transfer Service, contact 1-866-561-PPTS (7787) or visit www.ppts.ca.
There are a limited number of rental cars that can accommodate wheelchairs and that are fitted with hand controls. Customers are asked to make arrangements at least 48 hours in advance with the rental car company.
For the hearing impaired, TTY phones are located throughout the terminal and electronic signs display flight information and emergency notices.
The airport is fitted with many special features including tile patterns and specially textured flooring that assist people with visual impairments. Elevators are equipped with Braille and voice announcements.
Service animals are permitted in the airport; owners can take their dogs for toileting across the street from the terminal to the designated grassed area at the south end in front of the Parkade.
For information on flying with your service animal, please contact your airline.