Infoguide volunteers provide assistance to visitors 7 days a week at two Infoguide kiosks, one in the arrivals area on level 1 and the other on level 3 in the check-in area.

The Infoguide volunteer meets and greets the travelling and general public and offers customer service at its best. The Infoguide volunteer is often the first point of contact for visitors to the city, it's a guarantee that anyone volunteering as an Infoguide will meet an endless variety of people! 

What an Infoguide volunteer does at the airport:

  • acts as an ambassador of the National Capital Region and the airport
  • assists with wayfinding
  • answers a variety of questions
  • provides tourism information

In order to qualify as a volunteer at the airport, an Infoguide volunteer must:

  • have a cheerful willingness to help 
  • have a friendly smile 
  • have strong communication skills
  • be bilingual (English/French)
  • be 18 or over
  • commit to working a minimum of two 3-hour shifts per month
  • engage in a one-year minimum commitment 

We provide:

  • training
  • parking during a shift
  • a vest
  • recognition events during the year
  • a Tim Hortons voucher per shift

If you are interested in becoming an Infoguide volunteer, please complete an application form. Our Infoguide Coordinator will be in touch with you. For more information, write to us at or call us at 613-248-2000 ext. 1172.

Everyone has a different reason why they volunteer. We asked a few of our volunteers why they like to help us.

Tomoko, volunteer since 2011


Guy, volunteer since 2010


Luiza, volunteer since 2005


Richard, volunteer since 2011


Emiliano, past volunteer


How the program started

The Infoguide volunteer program has been in place at the Ottawa Airport since 1989. At first, it was under the direction of the Toronto-based organization “Travellers Aid”. In 1997, it became part of the Ottawa Airport Authority team and took on its current name: Infoguide.