The Ottawa International Airport is on the podium once again in the 2017 Airport Service Quality (ASQ) Awards program. The program results, which were officially announced this morning by Airports Council International (ACI), ranked YOW first in the category of Best Airport by Size and Region - North America for airports that serve between 2 and 5 million passengers per year, and tied for second place in the Best Airport by Region – North America amongst all airports serving more than 2 million passengers.
ASQ is an ACI-led worldwide customer service benchmarking program that surveys departing passengers at the airport, and measures 34 key performance indicators. In 2017, there were 343 participating airports in 84 countries.
YOW also has the distinction of being an inductee to the ACI Director General’s Roll of Excellence which recognizes airports that have been ranked in the ASQ Survey for top five airports by size or region, and also by size and region for five of the 10 previous years.
Since joining the program in 2006, YOW has received a total of 22 awards for finishing top 3 in an award category:
Number of top 3 placements since 2006
| North America | Size Category | Size and Region* | Total |
| 11 | 10 | 1 | 22 |
*New award category as of 2015
- Value for money of parking facilities (+4.9%)
- Shopping facilities (+4.6%)
- Restaurant/eating facilities (+3.0%)
Quotes
“2017 was a very special year for our city and for the airport as we celebrated Canada’s 150th Birthday. As the gateway to Canada’s Capital Region, we welcomed visitors as they arrived for national and local celebrations,” said Mark Laroche, Airport Authority President and CEO. “Earning gold and silver medals based on feedback from our clients makes these awards even more significant. They are a wonderful testament to the hard work and dedication of every airport employee, including airlines, ground handlers, cleaning staff, customs agents, retailers, restaurateurs, volunteers and everyone in-between. These awards reflect the efforts of the entire airport family who made the welcome so special.”
“Customer service excellence is a team effort, and everyone who had a hand in these achievements can take pride in these prestigious awards. We also extend heartfelt thanks to our clients who took the time to participate in the survey and acknowledged their positive airport experience,” said Chris Carruthers, Chair of the Airport Authority’s Board of Directors.
About the Ottawa International Airport Authority
OMCIAA manages, operates and develops airport facilities and lands in support of the economic growth of Canada’s Capital Region, generating more than $2.2 billion annually in total economic activity in Ottawa and Gatineau.
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For more information:
Krista Kealey
Vice-President, Communications and Public Affairs
613-248-2050
[email protected]